Bilingual citizen portal
A single entry point to find a service, submit a request, track a file and retrieve documents - designed for phone reading and validated with people with disabilities.
Citizen services
Public sector
Public services usable on the first try: bilingual, accessible, traceable - delivered in stages, without putting the mission at risk.
A request's journey
EN / FR- Done
Find the right service
Single search, language of choice
- Done
Submit a request
Accessible form, attachments, save and resume
- Done
Internal processing
Automatic routing, deadlines tracked
- Active
Decision and notification
Reason logged, citizen informed, file archived
Public sector framework
Your obligations, and what we put in place to meet them.
In the public sector, constraints are not an obstacle to the project: they are its specification.
Equal service in French and English
Bilingual content, notifications and emails managed in one repository, with no “translation coming soon” page.
Universal accessibility
WCAG 2.1 AA-compliant design, keyboard navigation, verified contrast and screen-reader testing.
Personal information protection
Data minimization, controlled hosting in Canada, encryption and role-based access.
Traceability and accountability
Access and decision logging, exportable for audits and access-to-information requests.
Public procurement and longevity
Documentation, code and data handed to the organization: no single-vendor lock-in.
The concrete change
What the citizen experiences before, and after.
Today
- A PDF form to print, fill by hand and drop at the counter
- No visibility on progress: the citizen calls back to find out
- Repeated re-entry across emails, spreadsheets and internal systems
- Statistics rebuilt by hand at year-end
After modernization
- An accessible, bilingual online request, usable on a phone
- Status visible at all times and notifications at each step
- Automatic routing to the responsible unit, entered once
- Deadlines, volumes and bottlenecks measured in real time
Modernization workstreams
What we build for public organizations.
Automated administrative processes
Routing, approvals and reminders tooled up, with the rules written down explicitly.
Integration with existing systems
APIs and scheduled exchanges with mission systems, without a technology big bang.
Service-delay measurement
Every request carries timestamps: service commitments become verifiable, and bottlenecks visible before they become complaints.
Records and archiving
Retention, versioning and disposal governed by your retention schedule.
Accessibility audit
WCAG diagnostic of your existing services, with a prioritized remediation plan.
Citizen portal
A single place to request, track and understand.
Most counter calls are about the status of a file. Making that status visible reduces pressure on teams as much as it improves service.
- Service search by intent, not by org chart
- Short forms, saved, completable in several sittings
- Status, documents and history available to the citizen
- Language, contrast and keyboard navigation respected throughout
Delivery model
In short stages, with proof in production every time.
Large public programs rarely fail from lack of ambition, but from the absence of verifiable results for years.
- 01
Framing with stakeholders
Elected officials, management, service units and citizens: needs and constraints documented before any line of code.
- 02
Pilot service delivered to production
One real, complete and measurable service instead of a mock-up: proof happens in the field.
- 03
Rollout in waves
Validated templates are reused for subsequent services, at decreasing cost.
- 04
Transfer and autonomy
Internal team training, documentation and full handover of access and code.
Organizations served
Different mandates, the same public requirements.
Municipalities and regional countiesMinistries and agenciesHealth and social services networksEducational institutionsCrown corporations and para-public bodiesRegulatory bodies
Frequent questions
The questions public organizations ask us.
Accessibility is treated as a design requirement, not a final fix: semantic structure, keyboard navigation, contrast and labels are validated at every iteration, then verified with screen readers before go-live.
Take action
Ready to frame your next project?
Book a free 30-minute consultation with a solutions architect.