A delivered solution is not a finished solution.
We stay with you after go-live: monitoring, fixes, evolutions shipped in small batches, living documentation and trained teams. Your platform gains value every quarter instead of ageing.
Our service vitals
Target availability
99,9 %
Active monitoring of critical services
First response
< 2 h
Business hours, blocking incident
Evolution cycle
2 wks
Regular releases, never a big bang
Service review
Monthly
Tickets, debt, next month priorities
Day 2
What happens when nobody owns the aftermath.
Most digital projects do not fail at launch: they erode slowly, for lack of follow-through. Here are the signals we meet most often.
- The solution works, but nobody knows how it is built anymore.
- Change requests pile up with no arbitration and no schedule.
- Users bypass the tool and go back to the spreadsheet.
- Incidents are discovered by customers before your teams.
- Hosting costs climb with no clear explanation.
- One key person leaving puts the whole system at risk.
Our answer
A continuous service, not an emergency call-out.
Watch
Useful alerts wired to what truly matters for your operations.
Evolve
A regular cycle of small releases, arbitrated with you each month.
Transfer
Documentation and training so your teams grow their autonomy.
Our capabilities
Six levers to keep your solutions alive.
Technical audit
Take stock of an existing solution to steer the next initiatives: code, architecture, security, dependencies and accumulated debt.
Code and architecture review
Risk and dependency analysis
Prioritized remediation plan
Handling cycle
From alert to prevention.
Every request follows the same path, with full traceability and a root cause addressed.
01
Report
A single channel: email, portal or chat. Every request gets a reference.
02
Triage
Impact, urgency and priority set with you using a grid agreed in advance.
03
Resolution
Fix, immediate workaround if needed, then a planned root-cause correction.
04
Prevention
Root cause documented, test added, alert created so the incident does not return.
05
Review
Monthly report: trends, remaining debt and priorities for the next cycle.
Engagement formats
Three levels, one point of contact.
Each plan is monthly, reviewable quarterly and sized to your platform's real criticality.
Watch
Keep the solution healthy
- Monitoring and alerts
- Security updates
- Corrective support, business hours
- Quarterly report
Evolution
Our most chosen format
- Everything in Watch
- Monthly evolution budget
- Backlog prioritized together
- Monthly service review
- Ongoing team training
Partner
A dedicated product team
- Everything in Evolution
- Reserved development capacity
- Shared product roadmap
- Extended on-call for incidents
Commitments
Written response times, not promises.
Priorities are defined with you at signature, then applied to every request.
| Priority | Example | First response | Resolution target |
|---|---|---|---|
| P1 - Service down | Platform unreachable, payments blocked | Under 2 h | Same-day workaround |
| P2 - Critical function degraded | A key module slow or partly unavailable | Under 4 h | Fix within 2 business days |
| P3 - Minor defect | Wrong display, incomplete export | 1 business day | Next planned release |
| P4 - Evolution | New field, new report, new screen | 2 business days | Prioritized in the next cycle |
Adoption
A used solution beats a perfect one.
Change enablement is part of the service: internal communication, role-based training, on-site presence at go-live and usage indicator tracking.
days of close guidance after go-live
training formats: workshop, capsule, written guide
single point of contact who knows your context
A direct channel with the team that built the solution - not a generic call centre.
Frequently asked
What we get asked most.
Yes, that is a large part of our engagements. We always start with a short technical audit to assess code health, risks and access, then propose a progressive takeover with knowledge transfer.
Let's build your next digital project together.
Our team is ready to hear your goals and frame the best next step.