Transparency

Digital work is often sold through opacity: vague estimates, hidden dependencies, unverifiable promises. We prefer to write down our rules.

This page is maintained by Pôle Digital Inc. to answer the most frequent questions about how we work, bill and communicate. It describes our current practices; it is neither a certification nor an independent audit.

Every proposal presents the agreed scope, starting assumptions, exclusions and billing model. An estimate resting on unknowns is presented as a range, not as a firm price.

Scope changes

Any out-of-scope request is estimated in writing before being executed and billed.

Recurring costs

Hosting, licences, third-party and cloud services are identified separately from fees, with their order of magnitude.

Online tools

The digital diagnostic and project brief provide general guidance - they are neither an offer nor a price commitment.

Developments carried out under an engagement are transferred to you as set out in the contract. You retain access to your code repositories, your data and your environments.

We document architecture, dependencies and deployment procedures so another team can take over. Our reusable components and proprietary platforms - Ndjanguih, ConciergeX, PrestaGo - remain the property of Pôle Digital and are provided under a clearly identified usage licence.

We use artificial intelligence as a production and assistance tool, never as a substitute for human responsibility. When a delivered feature relies on a model, we state it, along with its limits and the human control point.

A client's confidential data is not sent to AI services without explicit agreement, and impactful decisions - financial, contractual, regulatory - remain validated by a person.

We work with technologies and vendors we recommend for technical fit, not for a commission. Where a partnership or vendor programme exists, we disclose it in the recommendation.

If an open or less expensive solution fits your need better than a product we know well, we say so. The vendor categories that process data are described in our privacy policy.

The work and case study pages describe real projects as well as representative scenarios. Where content is illustrative, it is identified as such rather than presented as a delivered engagement.

Figures and gains

Reported results come from the context of a given project and are not a transferable performance guarantee.

Testimonials

Testimonials are published with the agreement of the people concerned and are not paid for.

Generated imagery

Some illustrations are produced or retouched with digital tools and do not depict real places or people.

Every engagement has a named responsible person, a tracking channel and an agreed reporting rhythm. Progress is presented with what is done, what is blocked and what remains.

A delay, an estimation error or a technical difficulty is communicated as soon as it is identified, with the available options and their impact on budget and schedule.

We favour the simplest solution that meets the need: reuse before rebuilding, automate what is repetitive, and avoid oversized infrastructure that costs without serving.

We document the trade-offs chosen so you can decide knowingly between cost, speed and scalability.

If information published here appears inaccurate, if an invoice or estimate seems inconsistent, or if a commitment was not met, write to us at info@poledigital.ca. We acknowledge receipt and provide a reasoned answer.

Security and vulnerability matters are handled on the Security page; personal information matters on the Privacy page.

The commitments described here express our practices. Contractual obligations applicable to a project - scope, service levels, warranties, liability - are those of the contract signed between the parties.

Pôle Digital Inc. is established in Québec, Canada. Our terms of use set out the framework applicable to the site itself.