Buildings and units
A clear property foundation: buildings, units, occupants and occupancy history all connected.
- Detailed record per building
- Building → unit → tenant relations
- Occupancy history
Live platform
ConciergeX - property maintenance, made intelligent.
Buildings, tenants, incidents, work orders, technicians, appointments, budgets and approvals in one bilingual platform, with AI built into every module.
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Control tower
Online7+
Modules
FR · EN
Languages
RBAC
Roles
Every module
Built-in AI
- Buildings and units
- Incidents and work orders
- Budgets and approvals
Our platform
Born from a simple observation: maintenance still runs on emails and phone calls.
ConciergeX is a product designed, built and operated by Pôle Digital for owners, managers and maintenance teams. Every request becomes structured data: who does what, when, at what cost and with what outcome.
- 01
No more requests lost between a call, a text and an email.
- 02
A single source of truth for the property portfolio.
- 03
Operating costs visible before they drift.
- 04
A tenant experience that finally matches the service delivered.
Modules
Eight modules built for operations, orchestrated together.
Each block works on its own, but only makes full sense connected to the others.
Tenants
Profiles, unit context, incident history and interaction tracking, available in seconds.
- Detailed profiles
- Incident and appointment history
- Communication tracking
Reporting and triage
An issue is captured in a few clicks with photos, description and urgency, then becomes a structured action.
- Photos and field context
- Intelligent categorization
- Potential duplicate detection
Work orders
From assignment to closure: statuses, activity log, evidence and traceable final validation.
- Creation and assignment
- Complete activity log
- Evidence, notes and reports
Technicians
The right technician at the right time: trade, area, availability, workload and performance.
- Multi-vendor directory
- Workload tracking
- History and performance
Appointments
Smooth coordination between tenants, technicians and teams: time slots, confirmations and visit tracking.
- Slots and availability
- Automated confirmations
- Scheduling history
Budgets, quotes and expenses
Operating costs stay under control: tracked budgets, compared quotes, expenses tied to interventions.
- Budget tracking per building
- Quote management
- Expenses tied to work orders
Approvals and governance
Clear approval flows that strengthen operational control without slowing the field down.
- Thresholds and validations
- Granular roles and permissions
- Documented decisions
Lifecycle
From report to closure, one continuous chain.
Six steps, no break: context follows the request all the way to the archive.
- 01
Report
The tenant or caretaker describes the issue, adds photos and sets the urgency.
- 02
AI triage
AI analyzes the description, suggests category, urgency and priority, and flags duplicates.
- 03
Work order
The manager validates, opens the work order and assignment is recommended automatically.
- 04
Intervention
The technician receives the full context, schedules the visit and documents the work on site.
- 05
Costs and approval
Quotes, expenses and approvals attach to the order: real cost is visible immediately.
- 06
Closure and history
Final validation, archived evidence and history browsable at unit and building level.
By role
One platform, four distinct experiences.
Report without calling, follow up without chasing
The tenant portal turns the phone call into a structured report, with visible tracking until resolution.
- Guided reporting with photos
- Real-time request status
- Appointment confirmation
Artificial intelligence
AI suggests, your teams decide.
Intelligence is embedded where it saves time: triage, assignment and reading history. Every suggestion stays editable and logged.
No irreversible automatic decision: humans stay in control.
Smart triage
Analyzes the report description and suggests category, urgency and priority.
Smart assignment
Recommends the right technician based on trade, availability and location.
Automatic summaries
Generates a readable summary of an incident, a work order or a history.
Decision support
Suggests first actions and highlights important signals.
Foundations
Bilingual, multi-role, built to scale.
Bilingual FR / EN experience
Full interface and content in both languages, a requirement in Quebec.
Multi-role architecture
Granular permissions per role: tenant, technician, manager, owner.
Modern responsive interface
Usable at the desk or in the field, with no app to install.
Ready for your integrations
Notifications, calendars, documents, finance: the base is built to extend.
Plans
Start simply, scale intelligently.
Three clear tiers. Up-to-date details and pricing live on conciergex.ca.
To get started
Starter
For small owners and teams that want to centralize the essentials.
- Buildings, units and tenants
- Reporting and basic tracking
- Appointments and dashboard
Most popular
Professional
For growing managers who need coordination and visibility.
- Advanced work orders and technicians
- Budgets, quotes and approvals
- AI triage and operational reporting
Custom
Entreprise
For multi-site portfolios with governance, integrations and customization.
- Multi-organization and multi-portfolio
- Advanced configuration and integrations
- Deployment guided by Pôle Digital
Free trial on eligible plans, with no long-term commitment.
FAQ
The questions we get most.
Yes. ConciergeX is an operational platform designed and run by Pôle Digital, available at conciergex.ca. You can create an account and try it before any commitment.
Next step
Discover ConciergeX in real conditions.
Explore the platform yourself, or let us walk you through it with your buildings and processes in mind.