Skip to main content
Pôle Digital
AI applied to operations

Artificial intelligence and intelligent agents

We put AI to work on precise tasks: tooled agents, connected to your systems, supervised by your teams and evaluated on measurable results.

01

Request received

Client email with attachment

02

Understanding

Request type, urgency, linked file

03

Tools called

Internal search · ERP · calendar

04

Proposal

Drafted reply, sent for approval

Where AI actually pays off

Four uses that hold up in production.

We are not after an impressive demo, but after the repetitive task whose cost is already known.

Operations specialist handling a customer request with an AI agent

Business agents

Handle repetitive requests end to end

The agent reads the request, queries your systems, prepares the answer or action, and leaves the final call to a person when the stakes require it.

Full log of every decision and every tool called

Team accessing internal knowledge with a conversational assistant

Conversational assistants

Give your data a single entry point

Your teams ask a question in plain language and get an answer drawn from your own content, with sources shown and access rights respected.

Sourced answers, never invented

Professional reviewing documents analyzed by artificial intelligence

Document analysis

Turn documents into usable data

Invoices, contracts, reports, forms: extraction of useful fields, classification, summary and direct transfer into your management tools.

Confidence checks and ambiguous cases held for review

Team supervising an automated process connecting AI and enterprise tools

Intelligent automation

Combine rules, AI and integrations

AI steps in only where it brings a real advantage. The rest of the process stays deterministic, therefore predictable, testable and auditable.

Deterministic path kept for critical steps

Anatomy of an agent

A useful agent is not a model, it is an assembly.

Five inseparable parts. Remove supervision or knowledge, and the demo will not survive its first month.

  1. Étape 01

    Knowledge

    Your documents and data indexed, chunked and filtered according to each user’s rights.

  2. Étape 02

    Model

    The model chosen for cost, latency, expected quality and required hosting.

  3. Étape 03

    Tools

    The permitted actions: read a record, create a task, send an email, and nothing more.

  4. Étape 04

    Approval

    A human checkpoint on sensitive decisions, with a proposal ready to accept.

  5. Étape 05

    Observation

    Traces, costs, acceptance rate and quality measured continuously so fixes come fast.

Autonomy levels

Autonomy is earned, not declared.

Every use case starts at the most cautious level and moves up only when the measurements allow it. You keep your hand on the dial.

N1

Suggestion

AI proposes, the person decides and executes. No operational risk, immediate learning.

N2

Preparation

The agent prepares the complete work - reply, record, entry - and waits for a simple approval.

N3

Bounded execution

The agent acts alone within a defined perimeter, with thresholds, caps and a human escape hatch.

N4

Supervised autonomy

The process runs continuously; humans supervise exceptions and overall performance.

Responsible AI

The guardrails come before the first prototype.

Confidentiality, verifiable sources, explicit limits and traceability: four written commitments, applicable and verifiable.

Partitioned data

Your content is never used to train a public model. Canadian hosting when required.

Sourced answers

Every answer cites its source documents, making verification a single click away.

Stated limits

We document what the agent must not do, and what it answers when it does not know.

Full traceability

Every call, tool and decision is logged and available for an audit.

Tooling

Provider-independent, by choice.

Models move fast. The architecture is designed so they can be swapped without rewriting what surrounds them.

Models

  • Azure OpenAI
  • GPT
  • Gemini
  • Claude
  • Modèles ouverts

Knowledge

  • Recherche vectorielle
  • PostgreSQL · pgvector
  • SharePoint
  • Indexation incrémentale

Orchestration

  • Appels d’outils
  • Files de traitement
  • Power Automate
  • Webhooks

Supervision

  • Traces d’exécution
  • Suivi des coûts
  • Évaluations automatisées
  • Tableaux de bord

Frequently asked questions

The four questions that always come up.

Where do we start without taking risks?

With a high-volume internal process that carries low legal stakes, at the “suggestion” level. We measure quality for a few weeks, then increase autonomy only if the numbers justify it.

How do you avoid invented answers?

The agent answers from your corpus, cites its sources and has an explicit instruction to say it does not know. Low-confidence cases are routed to a person rather than guessed.

Which model do you choose?

The one that fits your cost, latency and sovereignty constraints. The architecture stays provider-independent, so a model can change without rewriting the application.

How is the return on investment measured?

Before rollout we quantify the time spent on the process. Then we track the acceptance rate of proposals, handling time and cost per request.

Take action

Let's build your next digital project together.

Our team is ready to hear your goals and frame the best next step.