01
Report
The tenant describes the issue, attaches a photo and picks a time window from their phone.
InstantProperty operations
Real estate and maintenance
A single control tower for requests, technicians, vendors and tenants - so every intervention is assigned, traced and defensible.
Today's work orders
LiveWO-2841
Water leak - 3rd floor, unit 312
Emergency · plumber assigned · 22 min
WO-2839
Faulty lock - rear entrance
Scheduled · tomorrow 9 a.m. · external vendor
WO-2836
Annual inspection - block B
Completed · report signed and archived
WO-2830
Heating - unit 108
In progress · tenant notified
Field realities
What breaks in property maintenance.
It is almost never the repairs that fail, but the flow of information around them.
01
Requests arrive from everywhere
Phone, email, text to the superintendent, a note under the office door. Nothing is centralized, so nothing is measurable.
02
Nobody knows where the case stands
The tenant calls back, the manager searches, and the technician already fixed it yesterday without logging it.
03
Vendors work blind
Work orders by email, lost photos, invoices with no link to the work actually performed.
04
Costs surface too late
The per-building picture only exists at year-end, once budget decisions are already made.
Work-order lifecycle
From the report to preventive maintenance.
Every step carries an owner, a deadline and a trace. That is what makes service measurable.
- 02
Triage and priority
Category, criticality and contractual deadline applied automatically by incident type.
< 15 min - 03
Assignment
Internal technician or external vendor based on skill, zone and real availability.
Same day - 04
Intervention
Mobile report on site: before-and-after photos, parts used, time spent, tenant signature.
Per SLA - 05
Closure and billing
Manager validation, vendor invoice reconciliation and posting to the right building.
48 h - 06
History and prevention
Each asset builds its history: recurring failures turn into a preventive maintenance plan.
Continuous
One system, four uses
Each stakeholder sees their own version of the case.
One view across the whole portfolio.
- Per-building dashboard: open requests, overdue items, monthly costs
- Alerts on at-risk deadlines before the tenant follows up
- Maintenance budget tracked in real time instead of at year-end
Service levels
Commitments that are quantified, met and verifiable.
Thresholds adapt to your leases and obligations. What matters is that they are applied automatically at triage.
Emergency
Major leak, winter heating failure, compromised security
Acknowledged
15 min
Resolution
4 h on site
Priority
Appliance down, noisy elevator, common-area lighting
Acknowledged
2 h
Resolution
24 h
Standard
Minor repairs, painting, door adjustments
Acknowledged
1 j
Resolution
5 business days
Preventive
Inspections, filters, seasonal upkeep, compliance
Acknowledged
-
Resolution
Planned calendar
Dedicated platform
ConciergeX: intelligent maintenance already in production.
Rather than starting from a blank page, many managers begin on ConciergeX: requests, technicians, vendors, SLAs and tenant communications, then the adjustments specific to their portfolio.
- Fast launch on a foundation already proven in operation
- Configuration of your incident categories and SLAs
- Migration of intervention and asset history
Our commitments
What the platform must guarantee to your teams.
Deadlines measured, not estimated
Every request carries its timestamps: intake, intervention, closure. SLAs can be verified.
Documented proof
Photos, signed reports and access logs retained for insurance and disputes.
Role-based access
Manager, technician, vendor, tenant: each sees strictly what concerns them.
Bilingual communication
Notifications and portals in French and English, readable on phones.
Portfolios served
Very different portfolios, the same need for follow-through.
Multi-unit rental buildingsCondominium boardsInstitutional property portfoliosCommercial and office spaceResidences and affordable housingManagers and concierge services
Frequent questions
The questions property managers ask us.
No. The mobile app works offline: the report, photos and time captured in a basement sync as soon as the signal returns, with no double entry.
Take action
Ready to frame your next project?
Book a free 30-minute consultation with a solutions architect.