Unified inventory
One stock shared across locations, web and special orders, with alert thresholds.
Retail, food and services
Retail and services
One journey across the store, the web and the appointment: order, pay, receive and come back without your team retyping the same information three times.
Today at a glance
All channelsOrders today
184
In-store, web and pickup
Average basket
72 $
+9% since the redesign
Appointments
37
Booked online
Stock-outs avoided
12
Inventory alerts
Customer journey
Five moments that decide whether the customer returns.
Every break between these steps turns into a phone call, a refund or a lost sale. We connect them end to end.
01
Discovery
Clear product or service page, real availability, local SEO and mobile speed.
02
Booking
Online booking or ordering, with automatic reminders and cancellation handling.
03
Payment
Reconciled in-store and online payments, deposits, tips and receipts sent automatically.
04
Delivery or service
Pickup, delivery or scheduled visit, tracked by both the customer and the team.
05
Retention
Unified history, loyalty program, follow-ups and reviews handled at the right moment.
By channel
The same customer, four ways to buy.
Pick the channel that matters most to you right now.
In-store
The counter is still the heart of retail
Staff must see the same customer, stock and history as the website - without switching screens three times.
- Point of sale connected to real-time inventory
- Customer record available in two clicks
- Special orders created right at the counter
Revenue leaks
What costs the most never shows up in the financial statements.
Four leaks come back in almost every business we support.
Invisible stock
The web sells what the store no longer has. Every gap costs a refund and trust.
Manual re-entry
Orders retyped between the till, the spreadsheet and accounting: lost time and guaranteed errors.
No-shows
Without reminders or deposits, a slot freed at the last minute almost never gets refilled.
Anonymous customer
Without unified history, you cannot follow up, reward or understand who really comes back.
Preparation and handover
The back room deserves the same care as the storefront.
A well-prepared order avoids a call, a redo and a bad review. It is often the highest-return workstream.
- Clear preparation queue, sorted by promised time
- Substitutions and shortages flagged before handover
- Customer notified at every status change
- Returns, exchanges and refunds in the same record
What we put in place
Building blocks that plug into what you already have.
Payments and accounting
Reconciled payments, correct taxes and export to your accounting software with no re-entry.
Loyalty and follow-ups
Points, targeted offers and messages triggered by real behaviour rather than mass sends.
Teams and schedules
Resource assignment, availability and workload visible on a single calendar.
Dashboards
Sales per channel, margin per category, fill rate: the numbers that steer the week.
Online commerce
Custom storefront or portal, connected to your existing tools rather than yet another silo.
Businesses we support
Different trades, the same moments of truth.
Multi-location retailersFood and restaurantsSalons and clinicsWorkshops and repairHome servicesDistributors and wholesalersNeighbourhood shopsFranchises and banners
Frequent questions
The questions retailers ask us.
Rarely. In most cases we connect your existing tools and fill the gaps: inventory sync, booking, customer portal, automations. Replacement only happens when a tool genuinely blocks growth.
Take action
Ready to frame your next project?
Book a free 30-minute consultation with a solutions architect.